Return & Refund Policy
We strive to provide high quality, cost effective products to each customer, all products before sending to customers have passed serious tests and checks by our factory to guranteen the quality of products.
Cancellation
Order Cancellation: If you cancel your order after order confirmation, we will issue a full refund. However, transaction fees will not be refunded.
Dissatisfaction Refunds: If you are dissatisfied with your purchase for any other reason, you can apply for a refund. Please note that we will not refund any transaction fees associated with the transaction.
Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unused items that have not met your expectation within 30 days of receiving.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the warranty time-frame.
2. Worn, used or misused items.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
- Order number
- Product name
- Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.