Shipping Policy
At our Shopify shop, we take shipping seriously and strive to provide the best shipping experience for our customers.
We offer free standard shipping on all orders within the United States and other countries. This means that your order will be shipped via USPS/UPS/DHL/FedEx, etc. If you need your order sooner, please send us email and we will offer expedited shipping options for an additional fee.
Once your order is placed, we will handle your order in two days and you will receive a confirmation email with the tracking information, so you can keep track of your package every step of the way.
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately, and we will work to resolve the issue as quickly as possible.
How long will I receive my machine?
Our popular machines are in US STOCK, we will handle your order the next day since you place your order and ship your machine by USPS/UPS/DHL/FedEx. And you will receive your machine within 5 days. If your machine is not in US STOCK, we will handle your order in two days and then we will ship your machine via express freight and provide you door to door service, and you will receive your machine about 5-15 business days.
How is my machine packaged?
The laser machines are shipped in wooden crates. If you do not satisfied our machine and would like to return it, we sincerely suggest you to keep the original wooden package and then the machine can be protected via shipping.
How long is the shipping by sea freight?
Larger machines such as laser cutting machines which is over 300kg, are shipped by sea freight. Typically, it takes about 60 days.
Do I need to import my machines?
No, we will handle all the import and transportion. Please pay attention to your emailbox to see whether customs ask for a custom document which we provide you it after you place the order, so that you don need to worry that.
Thank you for choosing ZAC LASER for your shopping needs, and we look forward to delivering your order to you soon!